AlphaBlues is automating customer experience through chat for the enterprise. The company is one of the first to have fully integrated AI virtual assistants and live chat seamlessly into a coherent solution. A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). This enables to fully automate customer journey into one flow – from website visit with a virtual assistant to a chat with a human agent. The GDPR-compliant solution enables building voice operated virtual assistants. The solution is already used by several banks and telecom companies.
About The Author
Mark Minevich is a President of Going Global Ventures Inc., Executive Chairman Digital Pioneers Network, Chair AI Policy - IRCAI under UNESCO. Mark is Digital Cognitive Strategist, Artificial Intelligence expert, Venture Capitalist, Innovation CTO, author & columnist with more than 25 years of experience advising both International Organizations, investors and private companies, business-venture, strategy, and global technology markets. Mark is also a Sr. Advisor to Boston Consulting Group, IPSoft/Amelia, Hitachi Group, Member World Economic Forum, FutureCouncil Member, B20 with the G20 Senior Fellow, US Council on Competitiveness.